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Unlock Your Lock

Unlocking happens only when your session rules allow it, once that happens the lock session is stamped permanently to ended and your calendar and lock sessions tracking are paused automatically.

When Unlocking Is Allowed​

Unlocking becomes available only if:

  • The timer is complete.
  • Max time limit is reached
  • A green card is picked or all required green cards are picked
  • If task points conditions are met (time based locks only)
  • Your keyholder unlocks you.
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Card Game Locks: Task points requirements only apply to timer-based locks. In card game locks, picking a green card is enough to unlock — points are not checked.

How to Unlock​

When eligible, the lock card and lock details page shows a Reveal Combination button.

  1. Click Reveal Combination finish the session.
  2. View the combination image or code to open your lock box or device.
  3. If on a device lock: The control buttons are available again

Ready to Unlock​

Ready to unlock means the session rules have been satisfied, but the session has not been finalized yet.

At this point the wearer can usually reveal the combination, unlock a device lock, or reset the lock session when reset is available. Revealing the combination shows the combination image or code to the wearer, finalizes the session, removes the lock from the keyholder's active view, and allows the wearer and keyholder to rate each other where ratings are available. Until the wearer chooses reveal, unlock, or reset, the lock may still appear in active lock lists so the wearer can choose what to do next.

If the wearer archives or deletes the lock in this state, the session may be finalized or removed without revealing the combination first. For photo combinations, deleted combination images cannot be recovered after cleanup, so the wearer should reveal or save the combination before removing the session if they still need it.

If the keyholder archives the lock in this state, it is removed from the keyholder's active view and the wearer is safely unlocked. If the keyholder deletes the lock, the session is removed and archived history is created where available.

Things to Keep in Mind​

  • Keep a safe fallback method for emergencies.
  • Confirm you can remove the device safely before starting a long session.
  • Some extensions can add unlock conditions (for example, shared link votes).

Early Unlock Requests​

Early unlocks are only possible in specific cases. Contact support chat.

Self Locks​

Support can only help with misconfiguration that blocks completion. Contact support if that happens.

Keyholder Locks​

Early unlocks may be possible if:

  • The keyholder has been inactive for more than 7 days.
  • The keyholder account has community features restricted or deletes their account

In those cases, you can unlock immediately or continue the lock as a self-lock.

Removed Locks​

  • When a lock is archived during an active session you are required to enter a 4 digit server generated code to be able to archive the session.
  • After a lock has ended you are able to delete an active session with 'DELETE' input confirmation
  • Keep in mind: Combination will be stored in archived locks history for viewing later
  • Combination pictures can not be recovered once deleted.