Contacting Support
Support chat is handled by a single developer who builds, maintains, and operates Chastify in their spare time. Response times may vary, and there are limits to what can be helped with remotely.
If you can't use the in-app support chat, you can also send an email to [email protected].
When to Contact Support
- You're having an issue with your lock — for example, a lock is stuck, settings won't save, or something isn't behaving as expected.
- You've found a bug — something in the app is broken or not working correctly.
- You're having problems with another user — harassment, rule violations, or other conduct issues.
When Not to Contact Support
For feedback or suggestions, please write a feedback post on Chastify or share it on Discord instead. These channels are better suited for discussion and help the developer prioritize what to build next.
Bluetooth connectivity issues are almost always caused by your phone, the physical environment, or the device itself — not Chastify. See Supported Devices for troubleshooting tips. Only contact Support if you suspect a bug in the app is causing the problem.
Ban Appeals
If you were banned and believe it was a mistake, you can submit an appeal by clicking the appeal link on the Dashboard or main page. Please include all relevant information so your case can be reviewed properly.
Bans related to impersonation or scam activity are treated seriously. You are not allowed to contact other users to demand money without a findom tag or try to move chats to external services like Telegram or Zangi. Appeals for these bans will most likely be denied.