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Device Connection Troubleshooting

Bluetooth reliability depends on the phone or computer, browser or app, battery level, distance, and whether another app is already using the device.

If a Bluetooth command fails to connect, the device does not appear in the picker, or lock/unlock fails during a command, try the steps below before retrying.

Quick Checks​

  1. Move the phone or computer close to the device.
  2. Power the device off, then turn it back on.
  3. Make sure the device has enough battery to move the lock mechanism. A low battery can still show a percentage but fail during lock or unlock.
  4. Turn Bluetooth off and on again on your phone or computer.
  5. If the device was just used in another app, fully close that app so it releases the Bluetooth connection.

Android App​

For the most reliable Bluetooth control, use the Android app. It can keep a background service running, which browsers cannot do reliably.

If the Android app cannot connect:

  1. Force-close Chastify and open it again.
  2. Make sure Bluetooth is enabled.
  3. Disable battery optimization for Chastify if your phone offers that option.
  4. Open the mobile menu and check debug logs if Keep Alive or background commands are not working.
  5. Restart the phone if Bluetooth keeps failing after force-closing the app.

Web BLE Browser​

Web BLE is not a persistent background connection. The browser checks and opens the connection when a command starts.

If Web BLE fails:

  1. Keep the Chastify tab open and active while the command runs.
  2. Close the Chastify tab and open it again.
  3. Restart the browser if the Bluetooth picker does not appear.
  4. Retry from a fresh button click. Browsers only allow the Bluetooth picker to open from a user gesture.
  5. Pair the device again from the setup flow if browser permission was lost or browser data was cleared.
  6. Use Chrome or Edge on Android or desktop. iOS browsers have limited Bluetooth support.

Device Picker Does Not Show the Device​

Try this:

  1. Turn the device off and on again.
  2. Move it closer to the phone or computer.
  3. Close the official device app, if it is open.
  4. Toggle Bluetooth off and on.
  5. Restart the app or browser.
  6. Start the setup flow again and pair from there.

Command Starts but Fails​

If the command starts but fails during lock or unlock:

  1. Check battery level first.
  2. Keep the device awake and nearby.
  3. Try power-cycling the device.
  4. Retry once from the command dialog.
  5. If Web BLE keeps failing, use the Android app for persistent background control.

When to Contact Support​

Support chat can only offer limited help with Bluetooth connectivity. Most connection problems are caused by device state, phone Bluetooth state, browser limitations, battery level, distance, or another app holding the connection.

Contact Support only if you can reproduce a Chastify-specific bug after trying the steps above.